Customer Service Representative (Dental)

Join PT Satu Dental Indonesia as a Customer Service Representative (Dental) and become the friendly voice that ensures our patients receive exceptional care from their first call to their follow-up visits. In this role, you will be the bridge between our dental clinics and our valued patients, handling inquiries, scheduling appointments, and addressing any concerns with professionalism and warmth. Located in the bustling city of Jakarta Utara, you'll be part of a team dedicated to delivering outstanding patient experiences.

As a Customer Service Representative (Dental) at PT Satu Dental Indonesia, you'll play a crucial role in our mission to provide top-notch dental services. Every day, you'll interact with patients, answering their questions, and guiding them through their dental journey. You'll use our in-house scheduling software, Zoho Bookings, to manage appointments efficiently, ensuring seamless communication between our clinics and patients. This position offers a fantastic opportunity to grow within a dynamic and supportive team.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls and emails from patients, providing accurate information about our dental services and clinics.
• Schedule and reschedule appointments using Zoho Bookings, ensuring a smooth patient experience.
• Address patient inquiries and concerns, offering solutions and escalating issues to the appropriate team members when necessary.
• Assist in the onboarding process for new patients, ensuring they have all the information they need for their first visit.
• Maintain a high level of professionalism and empathy in all interactions with patients.
• Collaborate with the dental team to gather and relay information, ensuring patients receive the best possible care.
• Update patient records and follow up on missed appointments to improve patient retention.
• Participate in team meetings and training sessions to stay updated on our services and best practices.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a dental or healthcare setting.
• Excellent communication skills, both verbal and written, in English and Indonesian.
• Proficiency in using Zoho Bookings or similar scheduling software.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Empathy and a patient-centered approach to ensure a positive experience for all patients.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent, with a dental hygiene certificate or related experience a plus.
• Familiarity with dental terminology and procedures is a significant advantage.

🛠️ Keahlian

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