Overnight Dispatch & Compliance Coordinator / Customer Service Representative (Remote)

Join GoTeam as an Overnight Dispatch & Compliance Coordinator / Customer Service Representative and play a pivotal role in ensuring seamless operations and exceptional client satisfaction. This remote position offers a competitive salary of PHP 35000 - 50000 per bulan and the opportunity to work from anywhere in Bali. As a member of our dynamic team, you will be responsible for managing overnight dispatch operations, ensuring compliance with company policies, and providing top-notch customer service.

GoTeam is a leading logistics and transportation company in Bali, known for its commitment to excellence and customer-centric approach. With a strong presence in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we are dedicated to providing reliable and efficient transportation services to our clients. In this role, you will work closely with our dispatch team and customer service representatives to ensure that all operations run smoothly and that our clients receive the best possible service.

As an Overnight Dispatch & Compliance Coordinator / Customer Service Representative, you will be responsible for managing overnight dispatch operations, ensuring compliance with company policies, and providing top-notch customer service. You will use tools like TMS (Transportation Management System) and CRM (Customer Relationship Management) to streamline operations and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage overnight dispatch operations, including scheduling, routing, and monitoring of vehicles and drivers.
• Ensure compliance with company policies, regulations, and industry standards.
• Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
• Use TMS (Transportation Management System) and CRM (Customer Relationship Management) to streamline operations and enhance customer satisfaction.
• Monitor and analyze dispatch data to identify areas for improvement and implement corrective actions.
• Collaborate with the dispatch team and customer service representatives to ensure seamless operations and exceptional client satisfaction.
• Stay up-to-date with industry trends and best practices to continuously improve dispatch operations and customer service.
• Provide regular reports and updates to management on dispatch operations, compliance, and customer service performance.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in dispatch operations, logistics, or customer service.
• Strong knowledge of TMS (Transportation Management System) and CRM (Customer Relationship Management) software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Familiarity with logistics and transportation industry standards and regulations.
• Ability to work flexible hours, including evenings and weekends.
• Bachelor's degree in Logistics, Transportation, Business Administration, or a related field.

🛠️ Keahlian

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